Crisis hotlines • GBV support • Mental health resources • Available 24/7.
Ask the Mom Concierge - 24/7 Support
🚨 Need Immediate Help?
If you're experiencing a mental health crisis or thoughts of harming yourself or your baby:
- South Africa Crisis Line: 0800 567 567 (SADAG - 24/7)
- Suicide Crisis Line: 0800 121 314 (24/7)
- Emergency Services: 10177
- Lifeline: 0861 322 322
You are not alone. Help is available right now. Please reach out.
Ask Posh Concierge
Unsure which product fits your baby's rhythm? Need support? Chat with our concierge — she speaks mom fluently.
💬 Start Chatting Now
Click the "Ask Mom Concierge" chat button in the bottom right corner of your screen.
👉 Look for the champagne gold chat bubble!
I can help you with:
- Finding the perfect bottle for gassy babies
- Choosing a breast pump for working moms
- Selecting soothers for different ages
- Gift recommendations for baby showers
- Answering questions about feeding, sleep, and care
- Emotional support when you're overwhelmed
- Just being a supportive friend who gets it 💛
How the Mom Concierge Works
1. Tell Me About Your Baby
Share your baby's age, temperament, and what challenges you're facing. Gassy? Fussy? Transitioning back to work? I want to understand your unique situation.
2. Get Personalized Recommendations
I'll recommend products that fit your baby's rhythm and your lifestyle - not just what's popular, but what will actually work for YOU.
3. Ask Follow-Up Questions
Not sure? Ask me anything! I'm here to explain, reassure, and help you feel confident in your choice.
Sample Questions to Ask
💬 "My 3-month-old spits up after every feed. What bottle should I try?"
💬 "I'm going back to work next month. Which breast pump is best for office pumping?"
💬 "My baby refuses pacifiers. What soother would work for a breastfed baby?"
💬 "I need a gift for a first-time mom. What do you recommend?"
💬 "I'm overwhelmed and don't know where to start."
💬 "I'm not feeling okay. I need help."
Emotional Support Available
If you're struggling emotionally, please know:
- 💛 Postpartum depression and anxiety are REAL and MEDICAL
- 💛 You're not failing - you're experiencing a health condition
- 💛 It's not your fault, and it's treatable
- 💛 Your baby needs a healthy mama, not a perfect one
Professional Support Resources:
- SADAG (Depression & Anxiety): 0800 567 567
- Suicide Crisis Line: 0800 121 314
- Lifeline: 0861 322 322
- Your Doctor or Midwife: Call today
Our Mom Concierge can provide emotional support and product recommendations, but for mental health crises, please contact professional services immediately.
Available 24/7
The Mom Concierge is available anytime, day or night. Whether it's 3am and you're up with a fussy baby, or you're browsing during nap time - I'm here.
Response times:
- Instant AI responses 24/7
- Live support: Mon-Fri 8am-6pm, Sat 9am-2pm SAST
- After-hours messages answered first thing next business day
Quick Wellness Tips
🤍 For Overwhelmed Mamas: Take a breath. You're doing great just by being here. It's okay to not be okay. Reach out for help.
💕 4-7-8 Breathing: Breathe in for 4, hold for 7, out for 8. Repeat 3 times. Calms your nervous system in 60 seconds.
💛 5-Minute Self-Care: Hot shower, one song with eyes closed, text a friend. Small resets matter.
🤍 Baby Blues vs PPD: Baby blues last 2 weeks. If symptoms persist longer, please call your doctor.
"Every product speaks to you like a best friend — you'll know exactly which product fits your baby's rhythm, needs, and temperament."
— The Maison Promise