Ask the Mom Concierge

Ask ALICE THE GAURDIAN Concierge

Unsure which product fits your baby's rhythm? Chat with our concierge — she speaks mom fluently.

💬 Start Chatting Now

Click the "Ask Mom/Dad Concierge" chat button in the bottom right corner of your screen.

👉 Look for the champagne gold chat bubble!

I can help you with:

  • Finding the perfect bottle for gassy babies
  • Choosing a breast pump for working moms
  • Selecting soothers for different ages
  • Gift recommendations for baby showers
  • Answering questions about feeding, sleep, and care
  • Just being a supportive friend who gets it 💛

How the Mom Concierge Works

1. Tell Me About Your Baby

Share your baby's age, temperament, and what challenges you're facing. Gassy? Fussy? Transitioning back to work? I want to understand your unique situation.

2. Get Personalized Recommendations

I'll recommend products that fit your baby's rhythm and your lifestyle - not just what's popular, but what will actually work for YOU.

3. Ask Follow-Up Questions

Not sure? Ask me anything! I'm here to explain, reassure, and help you feel confident in your choice.

Sample Questions to Ask

💬 "My 3-month-old spits up after every feed. What bottle should I try?"

💬 "I'm going back to work next month. Which breast pump is best for office pumping?"

💬 "My baby refuses pacifiers. What soother would work for a breastfed baby?"

💬 "I need a gift for a first-time mom. What do you recommend?"

💬 "I'm overwhelmed and don't know where to start."

Available 24/7

The Mom Concierge is available anytime, day or night. Whether it's 3am and you're up with a fussy baby, or you're browsing during nap time - I'm here.

Response times:

  • Instant responses 24/7
  • Live support: Mon-Fri 8am-6pm, Sat 9am-2pm SAST
  • After-hours messages answered first thing next business day

"Every product speaks to you like a best friend — you'll know exactly which product fits your baby's rhythm, needs, and temperament."

— The Posh Baby Haute Promise